Terms of Service

These terms apply to every card you submit to Sovereign Gem ("we", "us"). By submitting cards, you agree to them. If you have a question before submitting, write to us at concierge@sovereigngem.com.

1. Our service

The Royal Treatment is hands-on care for trading cards. It may include surface cleaning, crease and dent correction, and edge and corner recovery. We decide which techniques suit each card. We do not trim, recolor, add material, or rebuild any part of a card.

2. Review and acceptance

We review your photos before quoting. We may decline any card, for any reason, including cards we believe are too fragile, altered, or not authentic. You are only invoiced for the cards we accept. Our assessment is based on photos, and we may decline a card after it arrives if its condition differs from what we saw. In that case, we return it and refund the fee for that card.

3. No guaranteed results or grades

• Results vary with each card's age, stock, print, and condition. We don't guarantee that any flaw can be fully removed.
• We are not affiliated with PSA, BGS, SGC, CGC, or any other grading company, and we don't guarantee any grade. Each grading company applies its own standards and may label a card as altered or decline to grade it. Those decisions are theirs alone.
• Fees are for our work and time, not for a particular outcome. Fees are not refunded based on a grade.

4. Risk of handling

Any handling of a card carries some risk, especially for vintage, thin, or already damaged cards. We work with great care and will tell you if we see unusual risk before we begin. By submitting, you accept that a card's condition may change despite our care.

5. Payment

The fee is $100 per accepted card, plus any additional shipping coverage you choose. Payment is due before you send your cards. We begin work only after payment and arrival.

6. Shipping and coverage

• We provide prepaid USPS labels both ways. Each package is insured up to $500, and you may purchase more coverage, up to $10,000 per package.
• Pack each card in a penny sleeve and a top loader or semi-rigid holder, and include the packing slip. We are not responsible for damage caused by inadequate packing.
• If a package is lost or damaged in transit, we'll file the claim with the carrier for you. Compensation is limited to what the carrier pays under the coverage you selected.
• Coverage above $500 requires a signature when your cards are delivered back to you.

7. Limit of liability

If a card is lost or damaged while in our care, our total liability for that card is limited to the lesser of its fair market value just before our service, or the coverage amount you selected for your order. We are not liable for lost profits, lost grading value, or other indirect losses. Nothing in these terms limits liability that cannot be limited under California law.

8. Your cards

You confirm that you own the cards you submit, or are authorized by the owner to submit them, and that they are not stolen. We do not authenticate cards, and our acceptance of a card is not a statement that it is genuine.

9. Timing

We work at the pace each card requires. Your tracking page shows each step, but we don't guarantee a completion date.

10. Photos

We use your photos to assess and document your cards. We may also share before and after photos of cards, without your name or personal details, in our portfolio and on social media. To opt out, email us at any time.

11. Unpaid or unclaimed cards

If a returned package is refused or undeliverable, we'll contact you to arrange delivery. Cards left unclaimed for 90 days after we've made reasonable attempts to reach you may be treated as abandoned, as allowed by law.

12. General

These terms are governed by the laws of the State of California. We may update these terms. The version in effect when you submit applies to that order. Sovereign Gem is a business name used by its owner.

Contact

concierge@sovereigngem.com